30-Day Returns Policy
We want you to be happy with your purchase. If something isn’t quite right, we offer a 30-day returns policy on eligible items.
You have 30 days from the date you receive your order to request a return.
Eligibility for returns
To be eligible for a return, items must:
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Be unused and in the same condition as received
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Be in their original packaging
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Include proof of purchase
Please note: Custom, personalised, or made-to-order items are non-returnable unless they arrive faulty or damaged.
Non-returnable items
We cannot accept returns for:
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Custom or personalised items
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Sale or clearance items
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Gift cards
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Items that have been used or damaged after delivery
How to start a return
To request a return, please contact us at [your email address] with:
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Your order number
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A brief reason for the return
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Photos if the item is faulty or damaged
We’ll reply with return instructions as soon as possible. Please do not send items back without contacting us first.
Return shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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Original shipping costs are non-refundable
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We recommend using a tracked service, as we can’t be responsible for items lost in transit
Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or incorrect items
Please check your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original (if eligible) and place a new order.
Contact us
If you have any questions about returns or refunds, please contact us at:
returns@aurorabloomcrafts.co.uk