Welcome to the Aurora Bloom Crafts Help Center.
Here you’ll find answers to common questions about orders, shipping, returns, and our handmade products.
If you can’t find what you’re looking for, feel free to get in touch. We’re always happy to help.
Popular help topics
Orders & Payments
Information about placing an order, payment methods, and order confirmations.
Shipping & Delivery
Details on delivery times, shipping costs, and tracking your order.
Returns & Refunds
Learn about our 30-day returns policy and how to request a return or refund.
Custom & Personalised Orders
What to expect when ordering bespoke or personalised items.
Product Care
Tips on caring for and maintaining your handmade items.
Frequently asked questions
Where is my order?
Once your order has shipped, you’ll receive a confirmation email with tracking details if available.
Do you accept returns?
Yes, eligible items can be returned within 30 days of delivery. Custom or personalised items are excluded unless faulty.
Can I change or cancel my order?
If you need to make changes, contact us as soon as possible. We’ll do our best to help before your order is processed.
Still need help?
If you have a question or need support, please contact us at:
support@aurorabloomcrafts.co.uk
We aim to reply within 1–2 business days.